Clear terms for using SalesPrep Pro.

Company information

Legal entity: Emerald Isle Property Partners Ltd

Company number: 17005199

Registered office: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, United Kingdom

Trading name: SalesPrep Pro

Customer support: hello@salespreppro.co.uk

Terms of service

The service

SalesPrep Pro helps sales professionals prepare account briefs, discovery questions, objection responses, call plans and follow-up messages. Outputs are provided as preparation aids and may contain errors or incomplete information. You remain responsible for checking facts and deciding how to use each output.

Accounts and acceptable use

You are responsible for the information entered through your account and for keeping access to it secure. Do not submit unlawful material, confidential information you are not authorised to use, or personal data that is unnecessary for preparing a sales brief.

Subscriptions and payment

For new subscriptions, Pro costs £30 per month and Pro Plus costs £45 per month. Pro includes 120 AI buyer replies and 60 company research searches each month. Pro Plus includes 240 buyer replies, 120 research searches and exclusive team coaching. Every manager and rep needs their own Pro Plus subscription. Existing subscribers retain their current price while their existing subscription continues. Use the same email address at checkout and when signing in to SalesPrep Pro so your paid access can be recognised. Subscriptions renew automatically each month until cancelled. Payments are processed securely by Stripe; SalesPrep Pro does not receive or store your full card details.

Availability and changes

We aim to keep the service available, but uninterrupted access is not guaranteed. We may improve, replace or discontinue features where reasonably necessary. Material changes affecting a paid subscription will be communicated where practical.

Liability

Nothing in these terms excludes liability that cannot legally be excluded. SalesPrep Pro is not professional legal, financial or compliance advice and is not responsible for commercial decisions made without independently checking the relevant information.

Privacy information

Information we use

We may process account identifiers such as your name and email address, the sales-brief information you submit, saved briefs, and, if you select Save to My Accounts, account names, post-call meeting notes, outcomes and next actions. We also process service-usage information and customer-support messages. When you request AI briefs, account research or AI buyer practice, relevant text you supply is sent to our AI provider to generate the response. The public buyer preview sends your reply to the AI provider; to limit misuse, we keep a daily count against a one-way, secret-keyed version of your IP address, not the raw address in that count. If you use your microphone, supported browser speech-recognition features turn speech into text; SalesPrep Pro does not store a voice recording. We also count page loads by day and record when an account first and last visits while signed in. Page-load measurement does not use an analytics cookie or visitor identifier for unsigned visitors. Campaign measurement counts page views, successful previews, generated plans and checkout clicks against a small set of campaign labels carried in page links. It does not create an anonymous visitor cookie or store your form answers in analytics. We record a campaign-specific account identifier to count each signed-in account once per campaign. Completed Stripe checkout sessions carry the campaign label, with no account or customer information in that label; session identifiers are kept to avoid counting a payment twice. Reports show aggregate activity, not a history of an anonymous person. Campaign links can be lost when a visitor changes device or returns without the tagged link. Stripe separately processes payment and billing information.

Why we use it

We use this information to provide and secure the service, save briefs and post-call meeting history at your request, administer subscriptions, respond to support enquiries, prevent misuse and improve reliability.

Team coaching

Joining a team makes your display name visible to its manager. Your personal practice remains private unless you choose to share an attempt. Sharing sends a copy of that conversation, AI scores and your reflection to the team manager, who can add feedback and a next action. Other reps cannot see your submissions. Removing a member or leaving a team removes their shared submissions; deleting a personal practice does not remove a previously shared copy.

Conversation transcript analysis

Paste transcripts only when you are authorised to process them and have provided required participant notices. Transcripts are sent to OpenAI for coaching. Direct call recording and audio uploads are currently disabled. Temporary transcript text from earlier uploads expires after 24 hours and is purged on subsequent transcription access. Permanent transcripts and reports are saved privately to your signed-in account only when you select Save, and remain until you delete them or request account deletion. You can delete a saved review on the call analysis page. Copies exported to a CRM or another app must be managed separately. OpenAI’s applicable API data retention policies also apply; deleting a review from SalesPrep Pro does not immediately erase provider processing logs. Reports are AI coaching suggestions, may contain transcription or attribution errors, and are not validated employee performance assessments.

Sharing and retention

Information is shared only with service providers needed to host, authenticate, operate and bill for SalesPrep Pro, or where required by law. We retain information only for as long as reasonably needed for these purposes and applicable legal obligations.

Your choices

You may ask for access to, correction of or deletion of your personal information, subject to applicable legal requirements. Contact hello@salespreppro.co.uk. Essential account and security technologies may be used to keep you signed in and protect the service.

Cancellation and refunds

Open billing and subscription management for the secure Stripe portal and email support options. You do not need to sign into SalesPrep Pro to request help.

You may cancel a paid subscription at any time by contacting hello@salespreppro.co.uk. Cancellation stops future renewals. Unless required otherwise by law, access continues until the end of the period already paid for.

Refund requests are reviewed fairly, including where the service was unavailable or did not perform as described. This policy does not affect any statutory rights you may have under UK consumer law.